To ensure that you and other guests enjoy the full benefits of the spa experience, please follow the following etiquette and policies. Thank you in advance.

Rules of Etiquette
The environment we have created at Tranquillo Vi Spa is one of peace and serenity. Remember to respect the rights and privacy of other guests.
 
When Should I Arrive For My Service?
At least 15 minutes prior to service start time.

Your appointment is allotted the proper time for completion. However if you arrive late the minutes you need for your service will be limited to its scheduled end time. This ensures structure in our schedule to ensure the next client is not delayed no matter how late your appointment starts.
 
Cell Phone / Computer / Mobile Device
To insure the privacy of our guests mobile devices are not permitted to be used in our facility.
 
Alcoholic Beverages
No alcoholic beverages are permitted on premises under any circumstance.
 
What Do I Need To Bring?
Our Spa provides robes, slippers and other amenities for your comfort and convenience. We provide lockers for our clients but we do recommend you leave valuables at home as we are not responsible for lost or stolen items.
 
Can I Request A Therapist?
Yes, we have both male and female therapists for massages and body treatments. If you have a preference, please notify us when making your reservation.
 
Booking An Appointment
All appointments must be booked either in person or over the phone.
No appointments will be booked over the internet.
 
Cancellation Policy
At Tranquillo Vi Day Spa we require a credit card to book and hold appointments.
Our cancellation policy is as follows:
 - With a 48 hour notice there will be no charge.
 - A 24 hour notice will be a charge of 50% of your service fee.
 - Same day cancellation will be a charge of full price.
 
Party Reservations
We offer our clients a private party room for all occasions. We can accommodate up to 8 guests. Please contact us at (845) 695 - 2212
 
Gift Certificates
Gift Certificates are available. Please contact us at (845) 695 - 2212

Please note the gift cards purchased have no cash value and can not be redeemed for cash.

Gift cards are redeemable for services only and expire 12 months from time of purchase.

Gift card balance will be reduced by fees for service if appointment is cancelled with less than 24 hours notice.

Effective immediately, we can no longer accept expired Gift Certificates.

Please inquire with management if you have any questions.

All of our NEW clients will be required to complete a client intake form. This is available upon arrival at the spa. You can click below to print out a copy to fill out before hand.

 
> Client Intake Form (PDF)
 

390 Crystal Run Road
Middletown, NY 10940

 

Phone: (845) 695 - 2212

 
> Email Us!
 
Monday Closed
Tuesday 10am - 8pm
Wednesday 10am - 8pm
Thursday 10am - 8pm
Friday 10am - 8pm
Saturday 10am - 6pm
Sunday Closed
 

 

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